Refund Policy
How refunds are handled for strategy, digital services, and project engagements.
Project payments
Payments made for strategy, design, development, setup, or implementation work are generally non-refundable once work has started or resources have been allocated.
Before work begins
If a cancellation happens before project work starts, any refund decision will depend on administrative effort, reserved time, and costs already incurred.
Partial delivery
If a project stops after partial work has been completed, refunds are not guaranteed. Any review will be based on completed work, time spent, and agreed project stage.
Third-party costs
Payments made toward third-party services such as domains, hosting, tools, ad credits, plugins, or subscriptions are non-refundable unless the third-party provider itself issues a refund.
Requesting a review
For refund-related concerns, contact hello@navikara.com. Any exception, if granted, will be reviewed case by case.