Team Leader -Customer Service Voice

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 5 - 7 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of Hexaware Technologies Limited) Click here for more details Job Title Team Leader -Customer Service Voice Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description Job descriptionExperienceMinimum 2-year experience as a Team Leader in International voice processMinimum of 5 year of work experience in an International Voice Program from premium contact centers.Technical Competencies: (Job related)Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc.Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI ToolsShould be aware of Ecommerce industry and should have used it in daily professional lifeUsage Experience of E Wallets and have functional knowledge of the product.Soft Skills:Ensures adherence to contractual SLAs and manages the overall workflow within the teamAnalyses existing work practices (system