Sr. Executive _ Incident Management

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 3 - 8 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of Ncr Corporation) Click here for more details Job Title Sr. Executive _ Incident Management Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description Position SummaryHandling a team of 20-25 associatesResponsible for Daily roster planning and productivity metrics measurement.Responsible for day-to-day task assignments of the team and the project.Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints.Ensuring ATM related incidents and downtime is minimized through complete ownership.Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics.Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally, when required, according to defined escalation paths.Basic Qualifications/Minimum CriteriaGraduate from any stream & should have goo