Senior Technical Support Engineer

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 7 - 12 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of Juniper Networks) Click here for more details Job Title Senior Technical Support Engineer Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description Job descriptionThe candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.Demonstrate ownership of customer reported issues till resolution.Lead key customer escalations within team towards resolution and own stake holder communication on critical / hot escalations.Understand Customer s impact. prioritize, own and effectively communicate between various stakeholders.Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.Mandatory Skills:Excellent verbal and written