Senior Manager - Process Improvement

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 12 - 14 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of Everise Bpo Services) Click here for more details Job Title Senior Manager - Process Improvement Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description Customer Experience Optimization:Lead the transformation of customer experience journeys, ensuring they align with our & client organizational goals and exceed client expectations.Utilize data-driven insights to identify pain points and design strategies to improve key CX metrics such as NPS, CSAT, and FCR.Process Improvement Projects:Drive Lean Six Sigma projects across multiple business functions to reduce inefficiencies, improve quality, and deliver measurable results.Partner with stakeholders to identify process gaps, define project scope, and implement sustainable improvements.Automation and Digitization:Collaborate with IT and digital transformation teams to identify opportunities for automation and digitization across operations.Evaluate and deploy advanced technologies, including robotic