Looking For Customer Service Executive

Organisation Type: Private Sector: Other Service Activities Nature Of Job: Full Time Salary Wage Type: Monthly Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: QUIKR INDIA PRIVATE LIMITED (On behalf of Pacific iConnect) Click here for more details Job Title Looking For Customer Service Executive Organisation Type Private Sector Other Service Activities Functional Area Others Functional Role Others Job Description We are looking for a Customer Service Executive with 1 to 3 years of experience to join our team in Airoli, Navi Mumbai. The successful candidate will be responsible for providing excellent customer support and ensuring a positive experience for our clients. Key Responsibilities: 1. **Customer Support**: Respond to customer inquiries through various channels, including phone, email, and chat, providing accurate information and solutions to their issues. 2. **Problem Resolution**: Identify and resolve customer complaints swiftly and effectively, ensuring that customers feel heard and valued. 3. **Order Management**: Assist customers with order placement, tracking, and returns, ensuring a seamless shopping experience. 4. **Documentation**: Maintain detailed records of customer interactions in our database, enabling proper follow-up and customer service tracking. 5. **Customer Feedback**: Gather and relay customer feedback to improve products and services, contributing to overall customer satisfaction. To be successful in this role, candidates should possess strong communication skills and be able to work well in a team environment. Attention to detail is crucial, along with the ability to handle multiple tasks simultaneously. Understanding of customer service principles and a basic proficiency in computer use is required. A positive attitude, patience, and the ability to adapt to changing situations are essential for this role. The position is full-time and requires on-site presence in the office.