Incident Manager

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 4 - 8 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of Cradlepoint) Click here for more details Job Title Incident Manager Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description What you will do:- Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience. Collect comprehensive Root Cause Analysis data to facilitate post-event investigations. Act as the primary orchestrator of Ericsson internal management communication. Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events. Coordinate seamless transition of responsibilities among technical and management teams during emergencies. Play an active role in refining Emergency Handling and Problem Management processes. Validate the security considerations of remote connections and customer documentation through constant user access verification. Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information.The ski