Executive-Customer Service

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 0 - 4 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of DP world) Click here for more details Job Title Executive-Customer Service Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DPW & customer teams and tracked through to resolution.Compiling, reviewing and actioning reporting suites for our key account customer and DPW business per KPI requirements.Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented, and submitted to the customer.Carrier management includes tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.Carrier performance reporting against agreed KPI s and actioning trends for root cause & corrective actions.Participating in weekly carrier & customer task meetings along with monthly reviews & QBR s.Self-billing includes compiling and managing all billing activ