Data Analyst - Customer Service Specialist

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 4 - 7 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of Juniper Networks) Click here for more details Job Title Data Analyst - Customer Service Specialist Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description Job descriptionTo achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.What You'll DoThe Data Analyst for Customer Experience Programs is responsible for evangelizing KCS (Knowledge Centered Service) methodology and maintaining the knowledge base for a growing team of 1000+ Global Juniper support team members.ResponsibilitiesProvide KCS coaching to the entire Support colleagues as part of the KCS program. Encourage a culture of collaboration and knowledge-sharing across departments while emphasizing learning objectives and the importance of maintaining a robust knowledge base. A