Customer Service Associate Senior - Consumer

Sector: Other Service Activities Functional Area: Human Resources Functional Role: Fresher Total Experience In Years: 1 - 6 Nature Of Job: Full Time Gender Preferences: Any Ex Servicemen Preferred: No

Criteria Education: Job Requirement as per Employer posting Label Criteria Skill: Job Requirement as per Employer posting Criteria Experience: Job Requirement as per Employer posting Criteria Location: Job Requirement as per Employer posting Yes: No

Company Name: Powered by Monster (On behalf of FIS) Click here for more details Job Title Customer Service Associate Senior - Consumer Organisation Type Sector Other Service Activities Functional Area Human Resources Functional Role Fresher Job Description What you will be doingProvides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.Updates customer informatio